Q. Can I include a gift message with my order?
Absolutely! When placing your order, look for a field titled “Gift message”. Simply type in a short message in the available space and Whoops Bunny will ensure it is included with your order on a cute card.
Q. Can I have my order gift-wrapped?
Of course! When placing you order, select the “Gift Wrap” option and we will place your order in a 100% cotton re-usable gift bag, priced at $9.99.
Note that our gift bag is not a toy and should not be used by children under 3 years of age.
Q. Do you ship outside of the US?
Q. How long will it take for my order to arrive?
We process orders within 2 business days. We ship from Los Gatos, CA.
For orders within the USA, Fedex Home Delivery takes up to 5 business days.
Q. Can I track my shipment?
Whoops Bunny primarily uses Fedex Home Delivery. All Fedex orders can be tracked. When you receive an email confirmation that your order has shipped, a tracking number will be included in the email so you can track your order at
www.fedex.com
Q. What items are in stock?
Visit our
online store to see what is available. If a product is unavailable, we will always try to give an available date or suggest an alternate product.
Q. What payment options do you have?
Whoops Bunny accepts Discover Network, Visa and Mastercard only. We do not accept American Express, checks or Paypal.
Q. Where are Whoops Bunny products made?
Whoops Bunny products are made all over the world including the USA, India, Vietnam and China.
Q. What ages and sizes are Whoops Bunny products suitable for?
Whoops Bunny products are suitable for different ages and sizes depending on the product. Visit our
online store for age and size specific information. Unless specified, our sizes are “one size fits all”.
Q. Where can I find your Terms of Use?
You can view our Terms of Use
here.
Q. Where can I find your Privacy Policy?
You can view our Privacy Policy
here.
Q. I am having trouble. What should I do?
Go to our
Help Page and complete the form. One of our Customer Service bunnies will be in touch with you shortly after.
Q. How do I exchange or return my order?
You may return most items sold by Whoops Bunny within 14 days of delivery for a full refund (less original shipping & handling fee). We do not exchange. View our
Return Policy here.
Q. How is tax charged?
Whoops Bunny will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses in California. Customers in other states shall be responsible for all sales taxes, or other taxes, on orders shipped to them.
All items entering a country outside of the USA are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxed incurred.